It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Fri, 30 July 2010, 19:29
Ipower called me a third time now. Said they will call and harass me every day until I go into their control panel and remove my account from their list. First off, I do not have access to their system, have not for about 4 years now. Second, if they need to, let them close that old account. They have not been paid for over 4 years cause I quit their service over 4 years ago when the bastards said they would delete my files from their servers and tried to hold my domain names hostage too. Let me repeat this for their stupid employee thugs and criminals. They were told to close the accounts back in 2006 when I left these bastards, which they acknowledged was done through their emails at that time, some of which their emails also contained viruses from their own email server...lovely. This borders on nothing but harassment. Is there a class action lawsuit against them anyone knows of? These people are criminals and should be in jail.
Thu, 29 July 2010, 18:19
Been gone since 2006. I moved my files to another host and secured and got my domain names away from these sob's. End of July 2010 and a guy calls me from Ipowerweb my account is past due. Wanted a credit card number to renew their services. I told this idiot not to ever call here again. Since I moved to the new host, have been so happy with the new host I re-registered for 3 more years with them, they are that good.
Best advice, get as far away fro Ipowerweb as fast as you can, change your credit card to a new number, file a complaint against them for holding your domain names hostage and keep a mirror of your website files on your drive, so when you do leave them, you can give these rotten idiots the one-finger salute :D
Wed, 28 July 2010, 17:20
A few years ago I sent IPowerweb my credit card details and my new domain name canapi.eu. After taking my money they told me that they were unable to handle .eu domains. After many emails they agreed to a refund and told me that it had been sent. I waited for my credit card statement and there was no refund. I contacted them and they told me that my ticket had expired and that I would need to make a new claim. This happened about four times. Each time they told me that my ticket had expired. By now I realised that I was dealing with crooks. I gave up the whole idea, including my new domain name, which no longer exists and gave up chasing the money they owed me. Two years later IPowerweb took a lot of money off my credit card. I emailed them and told them that I considered this to be fraudulent and that they should return the money. They did not, nor did they reply. Another two years later they have told me that they are going to bill me again for my non-existent domain name. Is closing my credit card account the only option?
Thu, 22 July 2010, 08:51
Even after I blocked the auto payment from my credit card, they are charging according to their wish, without my knowledge. I renewed my domain last month and they again charged that this month.
When I asked them a service.. they are not responding at all. Instead, they edited my files to restrict the upload size of a file from my site.
Tue, 13 July 2010, 16:37
My hosting has just come up for renewal. I don't want to pay for it so I have just moved my hosting to another provider, and asked to keep the domains with them.
They called me 3 times within the last week about this same issue, every time telling me they have noted it in their system and that they were sorry to inconvenience me.
I even called Technical Support (they couldn't even transfer a call from billing to technical support) and updated the DNS.
I got another call yesterday, from billing, asking me about the hosting renewal. I told them the same story I told the last 3 callers from billing, and they canceled my whole account, domains included.
I just got a confirmation email about that yesterday, and emailed their "support" about the domains. They emailed back and confirmed that the account was canceled.
So, I called in again, they made a new account for my domains, but informed me that I may have to pay for them again.
There is no connection, no real business model here, no customer protection, obviously no internal system of client account information that saves operator input. I feel bad about the people, because it is difficult not to get frustrated with them, but WTF???!!!! No recourse? No options for the customer? Nothing but "sorry for the inconvenience Ma'am"....
No one should tolerate this infernal and broken company.
Mary K Johnson
Tue, 25 May 2010, 00:05
lol. these guy are ridiculous. Just read the post about them faking the reviews as well. One of my best friends was JUST telling me the other day about how he is hosted there and they have such low prices. I wonder how he will be enjoying them when an M/A comes his way and he loses all his data. This is just ridiculous.
Wed, 28 April 2010, 16:24
The train-crash of Ipower happened to me a few years ago, and I am SOOOOOOOO happy I moved to [H_______r]. No problems for three whole years!
Fri, 26 February 2010, 00:36
Ipower has charged me for the last 3-4 years $9.99 even thou I called and canceled my hosting/domain account, and told them to not renew my domain or any other services. I called once each year to make sure my account is canceled. The last time the Indian guy told me my hosting and domain were canceled but I was being charged for whois protection. I told him to cancel that and he said they did but each year in February they charge the same $9.99 fee that I dispute through my credit card issuer and always win. They continue to charge me still even after they put a block on my account, because they recently changed names to EIG IPOWER and transferred over all the billing info. Ugh... the only way to stop them is to get a new card and number, and cancel the old card.
Wed, 24 February 2010, 22:02
We are having the same problem. Instead of renewing our domain and billing automatically like they have always done they simply stopped without notice. Our website went down today and now they want $160 for a REDEMPTION FEE??? I am irate. Does anyone have advice for dealing with them?
Fri, 5 February 2010, 21:07
and to think i was just today looking at moving my site to ipower.. still curious I was also looking at ipage, which i found was hosted by ipowerweb,
any thoughts?
Sat, 30 January 2010, 23:48
I HAD been a customer for over 6 years. They domain name HAD automatically renewed with my hosting fee. They kept increasing the fee. Today, January 30, 2010 I tried to access my website - host not found. Contacted tech support online - they wouldn't talk to me even though I signed in to the website to start chat because I didn't remember which credit card I used. Tried to make me fill in security questions. Then they tell me that I had not renewed my domain name and that I would have to pay $160 to get it back. I got no notification.
They are CROOKS! Shitty support!
DONT do business with these people!
Sat, 30 January 2010, 03:09
Wow, I thought I was the only one having problems. Seems like a lot of similar stories here. They didn't inform me that it was time to renew, and now they want me to pay a redemption fee. A supervisor admits they screwed up, but the "business dept" still refuses to budge. I'm going to kick some a$$ here.
Sun, 13 December 2009, 21:05
Definitely not using this crappy service any more! first they don't e-mail me when my domain renewal is due, then I have to pay a redemption fee, when I do they redeem a domain which is completely unknown to me! Just a joke and meanwhile my site/business is down for 2 weeks and counting.
Mon, 9 November 2009, 06:19
I have requested a Full Refund for monies paid for a standard 5 page Redesign Web Service, nothing done in over 5 weeks.
Contract was between my non-profit and ipower but they sub-contracted the project out.
9-25-2009
Sun, 30 August 2009, 05:56
They lost a 100+ page website of mine some time back...just gone..It was a complete nightmare getting hold of them and then a worse nightmare talking to the monkey on support.Basically they don't give a damn and F***k you is their attitude.
I don't know how an outfit like this can be allowed to stay in business and screw over people forever!
Fri, 28 August 2009, 04:04
They are acting like a criminal organization, just the worst. I am surprised that ipower hasn't been shutdown by a legal entity as of yet. The problem with these folks are that they pick on their userbase to torture. Truthfully I was able to gain control of my domain names a long time ago. Ipower goes thru Tucows, though they seem to have caught on. Several months ago they emailed me a threatening email my files would be deleted unless I paid them for the free domain name protection service they had supplied me "FREE" originally when I purchased through them. Now you're going to love this response from me. A year earlier I had moved my files from their servers including sql satabase backups too and the domain names on my part were locked and I had already changed the passwords so ipower could not get in and try and stiff me as the criminals they act like. My reply was simple. Go ahead and delete my files from your servers, cause you folks ain't getting squat from me. That didn't sit well with them. They again sent me another email for another domain and files I had with them, same deal. I smiled, sat back and replied to their threat, Go for it, knowing they were actually doing me a great favor as, after I had moved my domain the year earlier and re-aimed the domain names to the new host, I had already deleted the files and sql databases :D But I enjoyed knowing they would be wasting their time and being as helpless as the users they crap on. In otherwords payback is pure hell folks. The best way to handle a bad domain host especially a criminal one is to basically not pay them by moving elsewhere. There are many great hosts out there and once you make the complete move away, ipower loses in the end. Spread the word on how you have all been mistreated cause word of mouth is the most powerful advertising tool there is.
Tue, 7 July 2009, 12:04
iPower has pulled the TOS trick on me, as of yesterday.
I explained to the man in Bombay that any videos/flash files etc. are of my creation, and used to add feature / content to my web sites (am a web designer by trade), and such usage does not constitute a violation. My site sees maybe 100-200 visitors daily.
Three years ago, had a phpBB bulletin board, but iPower wouldn't maintain their SQL servers, and the board crashed about every other day for hours at a time. It was a nightmare.
This is it ... they're history with me, and can keep the six months hosting fee remaining, I'm moving. Am ever so thankful that I never used them as a registrar!
Mon, 29 June 2009, 15:37
I "tried" to escape ipower in the spring of 2007, it had turned into a real nightmare, but kept them as a Registration Service Provider for several domains; big mistake.
One domain, which had had hosting canceled in '07, was still being charged annually for hosting. Finding out that the front office had been paying the bill, I called ipower. The client will get about $45 back from the 2009 renewal, but that's it as ipower says they "have no record of the cancellation," and apparently no records at all about customer activity.
A 2nd domain's information apparently just vanished; ipower could not find it, even though I got to spell it for them phonetically 5 times. With no renewals or emails, it has fallen into Redemption Period, what a headache. HOURS on the phone, ipower says contact TucowsInc, ipower is not the Registrant, TucowsInc say contact ipower, ipower is the Registrant; nobody can do anything unless they get $160.
A couple other domains cannot have the name server information modified because ipower appears to be unable to supply me with the proper information to access opensrs. What boggles me is when did the access info get changed, and who changed it?
I do not recommend ipower.
Sun, 28 June 2009, 11:24
I've been having problems with Ipower for a long time.
For the last 6 months or so, it's been fine.
However they suspended my account the other day, saying "it's in violation of the TOS" I need to remove videos.
Here's the deal, it's a wordpress blog with about 15 posts, site size 29 megs.
I keep telling them there are no videos, and they keep telling me to remove them.
this is insane. They temporarily reactived my account, but will suspend if files are not removed.
This is like the jet-eye mind trick.
You have videos, no I don't, you have videos, no i don't.
I can't deal with this.
Can someone email me a recommendaton on a host that won't do this to me.
Mon, 22 June 2009, 19:25
I've been trying to fix the slwo loading problems thinking it was something I had done wrong. Glad to know better.
So, what's the best alternative to iPower?