It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Thu, 6 December 2007, 02:21
Stefan,
As long as your name is the administrative contact in the whois, you should be safe. You can check here:
http://www.v3whois.com
Thu, 6 December 2007, 01:46
I just left the previous experience and i m still on hold I have a question to you guys. I registered my free domain name with them.
question ??????
if I cancel my account how to I transfer my domain to another host or do they own it ????
Post scriptum... I don t work for the competition I m just F...ed
Thu, 6 December 2007, 00:47
I have been hosting a website for the past 2 years w/ ipower I have not really used it so i did not care much but lately i need to update But lately I have been in need to update. suprise I can t use frontage ftp then I used cuteftp it goes fine but when I check my web site it as not updated. Their conversion to vdeck 3.0 seems that it may help but u can t get an answer to when this will happens. I need to do a lot of stuffs now and I m stuck and whoever does computer work knows that it s 1 brick at a time. here I am at the first brick and many pbs. I decided to chat w/ support their 26 minutes waiting turn out to be over an hour plus another hour during the chat. nothing was resolved. they gave me so hopes that it may be working (think about it it may be working...) within 2 to 3 hours. guess what yes you are right it is not working. So I decided to call support I have called so far 5 times and got disconnected every time before I was able to talk to someone. (maybe it s my phone service but I have to deal with each one at a time.) Finally I got the hold of someone nice friendly but again suddenly in the middle of the conversation I got disconnected. Not before i found out that the ticket number i gave her (which was given to me earlier that day)did not exist. I am still on hold as I have called back who knows not much hopes.
One thing though I found out that
"We appreciate your patience. All operators are currently assisting other customers. Please continue to hold and we'll be with you as quickly as possible."
It is nice to be appreciated
Wed, 5 December 2007, 20:39
Woah, woah. Slow down Pete.
Despite their own hosting being hellish that's certainly no reason to wish them eternity in hell.
Maybe just a few days, be nice!
Wed, 5 December 2007, 00:36
this is the worst hosting company I have ever seen in my life. their mode of operation includes lying, blowing off the customer, general disregard for others' livelihoods, etc... I hope they burn in hell.
Tue, 4 December 2007, 06:19
Francis,
Moving to another provider shouldn't be all that hard. Most providers offer free transfers, so they'll be able to move your data for you.
Note that you'll want to ask the provider upfront if they support migrations from vDeck. Some do, some don't.
As far as what happened: iPowerWeb was bought out and went down the drain.
Tue, 4 December 2007, 02:31
been with ipowerweb for almost 5years, what happened to the company? I havent been receiving emails for the past week. customers serviice sucks!
HELP!!! how can i transfer it to another host
Tue, 4 December 2007, 00:56
I power is so fucked up. They cancelled my email, double charged for my domain. My hosting sites are down. Wait 75min. for support and then get disconnected. After sending email everyday to get some domain pointers working I have given up. I'm losing money, time and patient. I think this fucking company should get a class action suit.
-craig
Mon, 3 December 2007, 19:26
Like other victims of iPower's negligence, I was left without email service. After two calls to tech support and one to billing (over four hours total), it was determined that I hadn't paid the domain registration for the year, although I am on auto-renewal. My original contract included domain registration and email accounts. This had renewed successfully for the last two years. This year, iPower changed the terms of service with no notification. They were confused as to why I never had to pay for domain registration, despite the fact that it was included in my package. My choice: pay it or no email. Not a customer-centric company.
Mon, 3 December 2007, 06:57
Good lord! And I thought I was the only one having problems since they introduced their new vDeck platform.
I have been with them since July 2005 and thought it was great until the past month or so. I hate their new platform, it sucks. It's confusing, it's cluttered, I DO NOT like it.
Mon, 3 December 2007, 00:23
We have been experiencing a email outage for the last week and can't get a response from them. They won't even issue one of our other webmasters a call ticket so he can follow up. I've been on hold for over 1 hour at this point and still waiting.
Sun, 2 December 2007, 15:50
I've had contact with iPower five times over the past three days. Yesterday I listened to their stupid music on hold for 1-1/2 hours before John finally answered. He tried to comfort me by telling me that I was only one of 450,000 customers experiencing problems. That was no comfort at all. Their 24/7 tech support is not much more than a 24/7 answering service. The phones are manned by level one people who can only deal with simple problems. Otherwise your problem is referred to level two, and they will take care of your problems within 24 to 48 hours. My problem, which was referred to level two three days ago, has not been fixed yet.
Sat, 1 December 2007, 21:11
In early October 2007, I canceled my service with 'IPOWER' (aka IPOWER WEB), for what in my opinion was deplorable internet service (their 'product'), and even worse customer service. I had several e-mail outages (for 2 to 3 days at a time) with i-power two months before cancellation. Then a week before cancellation, I lost several thousand dollars worth of business due to a similar outage of service (no e-mail, no web site). In addition to all of this, I could never get a service representative on the line. I've waited between an hour and a half, and two hours without being able to speak to a representative. Their on line service is also a joke. Finally after canceling my service with them, they refused to refund me for the remaining months of service, honestly a small loss in my book for getting rid of them. This is by far the worse company I've ever done business with in life. Period.
Fri, 30 November 2007, 11:55
I don't think I'd ever recommend that people buy hosting for that far in advance - it's amazing how the fortunes of such companies can change overnight.
I know hosts like to do it because it saves them transaction charges but as a customer I'd always recommend not being locked in no matter how good a host has been in the past.
Certainly unless you have some kind of contractual quality of service agreement with them.
Thu, 29 November 2007, 06:31
I pre-bought 2 years with them 1.5 months ago; was about to upload my created site to it and now I hesitate! I am .5 months overdue for a refund so am I just out of luck on this? Hunt for another host and pay more money for that? Yes, the new 4.95/mo. is a very attractive deal! Is this the new Enron? what to do???
Thu, 29 November 2007, 03:32
John,
You could forward it to this page :)
Wed, 28 November 2007, 21:23
www.ipowerreallysucks.com
anybody want it ?
Wed, 28 November 2007, 19:35
Glad to find you guys here. I used ipower for several years without big problems. Just registered some new sites but it won't take the php code.
They don't anwer phone call, they don't answer chat, they don't answer email, they don't answer the online help ticket. What are they doing right now?
They do change the pricing to attract more sales and got dumb people like me. So sad.
Wed, 28 November 2007, 19:43
I would love to show you all the hundreds of email correspondences I have over the last 10 years with Ipower support.
Dropped domains I had registered, lost emails, unnotified password changes, charges for domain name renewals annually even though I purchased two years of hosting, charges for sites that aren't even hosted on Ipower, charges for domains they don't even park, I could go on and on and on and....
I have hosted hundreds of sites through Ipower, and have threatened to take my business elsewhere. We'll see.
Anyone notice the great hosting deal they're offering right now?? $4.95 a month. The cheapest I've ever seen it. Obviously, times aren't good at Ipower.
Wed, 28 November 2007, 15:30
But how to "escape" if you can't log in your account at all!?