It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Wed, 10 September 2008, 23:42
My website and email hosted by IPower is down.
I went to live chat and got this message from tech support:
"Thank you for contacting support. If you are calling to report an issue with your Web site and e-mail, please be informed that we are aware of it and working to resolve it. Our Network Operations team is currently working to isolate the cause of the issue and restore service as quickly as possible. We apologize for the inconvenience this may have caused you.Please hold for the next available operator to respond."
Tue, 9 September 2008, 18:22
I decided to stay w Ipower last yr because I had url w them, domain and did not want he hassle. Figured as long as I did not have to talk to them, hahaha. It all came crashing down last night.
Trying to get it all straight, I ended up w a 2 yr contract today what!#@#$# did I do? Tired, exhaused, far from angry y - e - t, but it is in qtr payments and i can cancel card if I have to.
For my problem in billing: Calling Endurance got a man who could not hear me and hung up. Then a woman who could not change the billing or cancel my new contract. So back to 'Ipower onhold'.
Their cm4all is not holding the data changes on pages. I lost several pages last night when it froze during a simple save, all saves had worked all evening. Have even learned to log out and go back after an hour so it does not get boggled by too many changes, but last night all work gone in second. Then I realized some pages I have done in past week were also gone, and it has been ongoing but I kept thinking I was doing something wrone, being a novice.
No one really knows anything, tier 2 was to work on it, then was told cm4all is allegedly responsible for their 3rd party program and fixing the problem today. I think, after eading this, that is in their manual to say to clients. Then they apologize when disputed and act stupid.
What I have learned lately.
NOTE: If you are on hold for 2 hours you will be cut off and have to start over, it is in their system, they admit that.
NOTE: You can purchase their $12.95/yr backup for your site, or you can back it up yourself using the ftp.html under my computer. Copy and paste to your own file to upload if needed.
NOTE: If you use chat for problem, you can get a rep who will keep you on chat hold forever becaue she will pusposely not answer you, esp if you get irritated taht she is not answering you. I know this becasue when you are ready to choke her she says to have anice day, she was there filing her nails all along. Beware, there are many.
NOTE: The Support console does not always let you read the dialogue, so you don't know what is happening.
NOTE: The suport reps do not ever really read the questions. Ever, this has been from the beginning for me, 3 or 4 yrs now.
Aggravated and tired in Indiana, already.
Fri, 22 August 2008, 12:02
Beware with the backups, since they are in a format which you may not be able to restore. This is especially a problem with larger databases, which need to be restored with special software (eg "bigdump") to prevent the restore process from timing-out. I recommend you pressure ipower into giving you a full refund - it worked for me - and move elsewhere poste-haste.
Wed, 20 August 2008, 11:41
Ever since the transition to the "new platform" my site is experiencing server failures several times a day. I'm only continuing with them because I'm paid for the next year in advance.
They've got a scam now where you can't get a full backup of your site, without paying extra for it. I raised Cain with a tech rep and got the old style backup added to my vdeck. Now everything is backed up, I'm not changing anything, and I'm done with them when my account comes due for renewal in March.
Sun, 17 August 2008, 22:51
Website is so slow. I've contacted ipower a couple of days ago and still no response. I been with iPower for 2 years now and will move to another service soon. I've been having so many issues. Website is down quite often.
Wed, 13 August 2008, 16:56
My website got hacked, and in spite of complaining and reporting at many sites, the evil copy of my website still comes up in search engines. The evil site is www.tesselliott.com, and uses all my code, text, and artwork that takes you to some strange IP and puts badware on your computer. I am totally stuck not being able to send people to my site when the bad one comes up. How can I get it shut down?
Tue, 5 August 2008, 23:01
I have designed 100's of websites over the past 10 years and have only 2 clients hosted with ipower web.
Last week both sites were hacked
and labeled dangerous by Google. Both sites are artists portfolio websites- who would hack this type of site? Why have my other clients who are hosted by different companies not been compromised?
Because I power suxs!
Both clients lost traffic and revenue due to ipower web lack of security. I have recommended that my clients transfer to new hosting companies. In addition to site security/hacking the passwords were changed with out notification and it took hours on the phone with tech support to get the hacking issue addressed. They are by far the worst hosting company I have ever dealt with, RUNAWAY!
Tue, 29 July 2008, 14:56
Since the new platform change I had to go to the new CM4all web creator program which is poor at best, would recommend them to anyone. It wouldn't reconnize my existing pages so I had to start my pages over again.
Tue, 29 July 2008, 13:47
why can't Ipower just get their acts right?
Sun, 27 July 2008, 10:19
Well, I have emailed IPOWER through my hotmail account ( support@ipower-inc.com ) and got a very prompt reply from a certain Michael saying that from their side everything was working well. I have checked through other people and have confirmed that indeed the problem lies not with IPOWER but my own broadband service supplier ! For some strange reason I can not access IPOWER or my website on it yet I can through other broadband operators in Egypt as well as through dial up services.
Phew !
Lesson to me... don't jump to conclusions !
Thank you IPOWER for replying quickly.
Sun, 27 July 2008, 09:57
As of yesterday, 26th July 2008, our website is down, we have no access to emails and we can not access the IPOWER websites.
We are a resort hotel in Sinai, Egypt and, unless this problem is resolved pretty soon, we are in deep trouble !
Fri, 25 July 2008, 23:39
Oy. And here I thought it was just me.
I have had massive problems with the two sites I manage at iPower. Prior to the migration to vDeck I generally could get issues solved. Now it is hopeless.
Yesterday a tech droid actually started arguing with me on the phone when I asked him to transfer me to a senior tech. Excuse me? I believe I am the customer here.
Thanks for this forum-- I will be moving ASAP. I will also follow up with the consumer complaints drill.
Wed, 23 July 2008, 13:02
They charged my credit card without my authorization with an increase in price. I have had accounts with them for 6 years. I wish I had in writing their 'apology' for not having notified me via e-mail like they have in the past. I now have this action in dispute with my credit card company.
Tue, 22 July 2008, 02:53
Brad,
Glad to hear that, I'd still have to highly recommend moving though -- or at the very least, keep frequent backups!
Mon, 21 July 2008, 17:16
Not sure if anyone else is checking the comments on this blog post, but I wanted to check back in and say that my web site and email are now back up.
Mon, 21 July 2008, 16:08
Well, I found their support # through a cached Google search page and called. When I called, a message said it's an issue affecting all AT&T customers, which answers my questions.
The funny thing is, they say to check their web site for updates, but I can't access it! It's like something out of a Dilbert cartoon.
Mon, 21 July 2008, 05:34
I've had some problems with iPower in the past, but recent experiences were okay: their customer service was good, and they took care of things quickly. My email went down this morning (7/20/08) and has yet to come back.
Even stranger, iPower's own web site is down!
Reading some of the comments here, I'm getting concerned because I run my freelance writing business through the domain I host at iPower, so I can't lose email for an extended period of time.
Has anyone been able to get through to iPower's own web site? Thanks.
Thu, 17 July 2008, 16:17
Sites and email seem to be going intermitently off and on again and customer service intermitently not avaialble again as my businesses emails have not faithfully functioned this summer of 2008.
Yesterday, 07July 16, 2008, POP email failed as it has unexpectedly for weeks.
The official notice in my V3 web management tools read "E-mail issues have been resolved yet my companies' emails were non functional.
"Last night at approx. 11:30PM in California their Chat Customer Service message box responded "Please try again later".
My multiple domains were moved to V-Deck-3 six months ago but problems just do not seem to stop.
Sun, 13 July 2008, 21:20
PLEASE some hungry class action lawyer...IPOWER Has totally screwed my business...and I can't even get them to give me an address to send corresponodence!!!! This is WRONG. I know attorneys but to embarassed to let them know how stupid We were to trust they would work out the problems...we LOST major business this past weekend because our potential clients could not register with our site...i want to sue them PERIOD!
Thu, 10 July 2008, 17:01
I'm experience intermittent access failures and slowness for all of the web sites I run through iPower. No email problems as of yet.
No information as to what's going on.