Unlimited ?????

I was happy with 30 gb for 2 years.Then they changed their T&Cs.(09/2009)

Since,they claim that i am using their server for data storage or data warehousing(their upload <0.01 Mb/s=Your download).They are rip-off artists, since our highest monthly transfer was 1.2 Gb.I have only web content on their server now.

They are still not satisfied.

All I can say is:

Please be honest about your Terms & Conditions HOSTPAPA

Good luck to anyone trying to get their money back from this company. Their '30 day no quibble money back guarantee' is a joke as they deduct set up fees which were infact FREE in the first place. Good luck if you complain about them via the BBB too. They were completely ineffective and told me that they couldn't resolve the complaint as Hostpapa hadn't bothered to respond!!! So they continue to rip off people, apparently at will! AVOID! AVOID! AVOID!!

Possibly the worst customer support I've ever come across. I registered and paid for a year and then all went very quiet.

I can't login, I can't access the billing page, passwords resets don't help, and both customer support and the billing department appear to be deserted. I've emailed, sent 'support tickets', tried the online chat, nothing helps or works.

I'm getting my money back and I'm moving on. HostPapa? A very lousy father indeed.

Bad communication when server down which can happen unexpectedly and usually problems persist. Very slow and technically off-track with the two ftp programmes I use - it works but not as it should. Webmail has worst interface I've ever seen as is totally convoluted to access. I've just moved server though have most of my years prepaid hosting with HostPapa to run as I cannot cope with any email unreliablity. My advice: avoid!

The worst web host I have had the misfortune to come across - I joined back in September last year on the basis of apparent awards as best webhost etc. from a number of websites - Big mistake, reliability is appalling and customer service on which they apparently pride themselves is almost non existent. Despite repeated down time independantly confirmed by industry standard monitoring services, if customer services actually bother replying they simply insist that everything is working fine and then ignore you. Their uptime guarantee is worthless. Avoid Avoid Avoid

Lousy customer service. Cancelled within an hour and their money back 30 day guarantee penalizes you for 4 months of service.

Rop off

I signed up for Host Papa after reading mostly favourable reviews on hosting review sites.

Their price is decent, I like the fact that the are green powered.

I am saddened to report though that Host Papa only is currently unavailable for contact. Period.

There is something up with my clients' email addresses and I have been trying to get some kind of response (any response, really, even a 'we're working on it') for over 24 hours now.

Still nothing after submitting a ticket, and then today calling as well as attempting an online chat with support (it says they are online but there is no answer!). Phone calls are not being answered either.

No hosting solution is perfect, there will be down time and issues now and again. What has changed my entire opinion of this company in the last 24 hours is that they are simply not available for contact and they have not responded to the issue in any way. To me this is completely unacceptable.

I only just signed on as a client -- I am not looking forward to all the work that will need tohappen to source and set up a new host, but unfortunately I will probably have to do it.

At least I can inform others of this customer service and technology deficiency so you can make an informed decision.

Host Papa has awful customer service, not to mention they are completely incompetent.

After my year of access to my domain was up, I requested to simply have access to my domain name to have it mirror to another URL. They told me to pay over $100 so that I could access the webpage creator, etc... I explained several times to them that I only wanted my domain name, not any of the other features, which should only cost $9.99. They charged me $25, which I paid because I wanted access to my domain name, but then they wouldn't allow me to set it up to mirror to my other site!!!!

In the end they made me transfer the domain name to GoDaddy, and they didnt even refund my $25!!!!

Awful company. Don't sign up with them.

I've been on hostpapa for about a year now. Yesterday, (the third of the month) I was re-designing my site, and all of a sudden, I couldn't access it! I received an e-mail saying I've been overusing bandwidth.... I'm sorry, isn't one of the reasons I signed onto hospapa was for unlimited bandwidth?? jesus!

The system administrator sends me a link to the terms of service, saying they basically decide at their own discretion how much bandwidth per month they want to give a person. Look at the website, they advertise unlimited bandwidth all over the place!!

This is the most obvious case of false advertising I've ever held witness to.

Today when I called to complain, the managers were too busy to talk to me. I'm going to file a complaint with the better business bureau.

Simply terrible. Within days of paying, my site access is sporadic at best, my control panel access is dead, and my passwords are not recognized when I request help. Either a bad joke or just plain criminal. I've never experienced such lousy service. They DO know how to flood the web with BS "independent" reviews, though. Avoid these bums at all costs.

We published a website with HostPapa but then wanted to take the site down as we were going to use another providor and new site.

They spent 3 months trying to be as owkward as possible, there customer support is useless - we were even told that the more people send in tickets and questions the enquiry is pussed to the bottom of their list.

I would avoid these people like the plague. now moved to 1&1 who are excellent.

I was totally happy with my service and especially the support. Up until the day i wanted to cancel my account....then it all changed! Didn't answer my emails, very vague in answering my simple questions! VERY POOR.

I've been with HostPapa for almost two years now and have had great service.

I run a forum with a MySQL database. And I host four other domains under mine as well.

Yes, my site has gone down on occasion. But the downtime was addressed in a timely manner.

Such is the nature of web hosting. If you want a perfect hosting solution, be prepared to spend some big dollars and forget about HostPapa or any other type of hosting like them.

If you hosted your site there you were likely more worried about the cost than the uptime. If you want good uptime, invest in a hosted server rather than some web space on a shared server.

Pound for pound and dollar for dollar, HostPapa has been a great service provider bar none.

As for people complaining about lost databases, HostPapa doesn't keep any backups. You can do database backups through the control panel. I backup my databases regularly and wouldn't rely on any hosting company to do it for me.

A smart web site owner looks after it's own info.

If you get lucky to get live support do not be surprised by the Question "What do you want?" Literally, instead of the greeting. In plain English by native speaker. Outrageous!!!

Billing department can not be reached by telephone. Tickets are not responded.

Poor...poor....lousy service. Actually, I am planning to file a complain to Better Business Bureau.

DO NOT USE THESE PEOPLE! The downtime is horrific. Sometimes all I have to do it upload a file to my FTP for my domain to crash and go offline for a few hours. I'd say my site and email work about 75% of the time - insane as I'm trying to run a business! They even want to charge me to move my domain name away!

Ok, I'm a newbie. I started with Hostpapa because of the price. I have 7 addon domains and all my sites are down and I can't even work on them. To top it all of I was using a web-builder (Soholaunch when some of the support guys at Hostpapa told me that Drpal was the bomb...ok 4 weeks later and I have an a working site powered by Drupal. the whole time I was considering Drupal they all said "yes, we'll help, we've got lots of experience". My ass. As soon as I need help with the install they tole me that they don't support that. I knew it but they said they'd help. Well at least I am learning something practical. As far as hosting companies go...I'd have to say, this being my first experience...it sucks. I'm going to try and get a refund...either way I am going to find something a little more reliable.

Just one last gripe...Alex is a CSR there and he's F'n rude. Dude you should lighten up.

Customer Service is awful. They almost never answer the phone. The downtime is shocking way below the 99.9% guarantee.

The servers are also REALLY REALLY slow. DO NOT USE!!!!!

Very unreliable service, management refuse to take phone calls - it is against policy. Also regardless of the amount of downtime you experience they will not compensate - it was pointed out to me that the fine print states this is only if their network connection is down and not necessarily your server ... voice mailbox is often full so you can not leave a message let alone talk to support - if you are looking to generate revenue or conduct business avoid this "cheap" site!!

I also was a victim of this recent "power surge". They don't back up their servers? What kind of datacentre is that? I will be moving to another host immediately. I've never had such a problem with other hosting. Ever.

from hostpapa support email:

"Greetings,

Unfortunately as a result of a recent power surge at our datacentre, your partition on the server was corrupted, which has resulted in the loss of your databases."

FYI hostpapa does not backup their servers.

Due to a storm in Toronto two days ago my site is still down and I can't access my emails. Not a good way to run my business so I'll leave when I can.

Terrible support - support site down, telephone busy. Frequent downtime. No apologies for their poor service.

I'm not sure if they're using antiquated hardware or just employ baboons to operate it.

Useless company, save yourself a lot of agro.

GO TO HOSTGATOR! I am reviewing this host again because the downtime is shocking. No one answers live chat. You better be reading this review hostpapa as I extremely angry. I cant even go on to their support centre. The live chat cuts out. Everytime I ask about the downtime they say it is because of another client on the server and the 99.9% policy is only if it is their fault. ALL GO TO HOSTGATOR - the big daddys in hosting.

I am very frustrated with Hostpapa. I have 3 domains with them and the amount of downtime I am experiencing is ridiculous. We are trying to run businesses and people check into our sites daily. This week I am going to switch to another provider because this isn't acceptable. Like other reviewers, I have never received good customer service, especially with tech support, which I find to often be very rude, making me feel bad for "bothering" them. I initially chose them because of those Top 10 lists (it's overwhelming!) and can attest that I think those are not accurate. I just found this site, so I hope that it will help me make a more informed decision this time around!

Down time is a big big issue, they always give the same excuse of another user exceeding their quota, once my year is up I'm off.

The only good thing is the price, if you are a UK user sign up through the US site, they don't convert currency so a £3.99 price becomes $3.99, nice.

Terrible service and support. Site takes up to 1 minute at times to load. Locks your whole account for one hour if you type the wrong password in cpanel! If affect all users and domains attached to your account! That is just nuts!

I have been working on a site for a friend, and I must say that HostPapa has absolutely no clue what they are talking about. When I was in the middle of uploading a site the server went down (the server hostname is hp16) so I jumped on there live chat to see what the problem was. It was not answered the first six tries, and by the seventh try HTTPD service had finally come up again (though not cPanel)

I got connected to "Nelson" who starts the chat like this

You are now chatting with Nelson (Support)

Nelson: nope

Nelson: ?\

Jacob *******: hello?

I tell him that the server is down, that cPanel is down and he says not it is not. I say yes it is, and provide proof via HyperSping.

He says HyperSping is unreliable -- WHAT????????

All in all, HORRIBLE -- they don't know what they are talking about!

HostPapa's quality of service has deteriated over the past few months, to the point of being unberable. Email support took 2 weeks to get back to me, and on average takes at least a week. Dowtime is below 80% according to my thirparty monitoring service and a quick look at my log files show downtimes of up to 3 hours, on a daily basis.

They were good at the start, but then this is a trend. The minute a provider enters the market and gets popular for being reliable, everyone makes a dash for them.. which then results in over-subscribing, overloading servers and overworking techies.

It's the better of the several providers I've hosted with so far, but they are quickly becoming the worst if they continue the way they are...

On another note.. A reviewer mention his site hasn't had any downtime, so before posting this, for the last 3 days I've monitored his site and it has been down, today alone it went offline twice in one half hour period.. This test was from two separate geo-locations..

I had a terrible experience with this host. I had considered moving some of my .ca domains to a Canadian host provider and ordered their service knowing there was a guaranteed refund if I decided I didn't like it. I decided that I did not need a Canadian host for my .ca sites. And cancelled without ever transferring or creating a domain on their server. I got grilled as to why I wanted to cancel, then I was asked to provide all kinds of info I had already provided to initiate the cancellation, charged $25 to process the cancellation and advised that I'd be charged for a month's service, that I never used.

I am highly dissatisfied and do NOT recommend this service. Features are sub-par, options are non-existent and customer service only seems interested in the dollar value of their clients.

My experience with hostpapa was terrible. They don't host asp pages so I was forced to change providers. But there is no way to point your DNS online. Plus there is no one on their '24-hr' support line. After many calls and emails, they finally pointed my DNS but would only agree to do so if I paid an extra $26 for my domain name (which was supposedly included in the hosting package WHICH THEY REFUSED TO REFUND ME FOR). They held me hostage, so I'm paying $122 for my domain name for the year. Interesting approach to customer service.

Worst hosting experience ever. I thought I'd give them a chance since they were charging CA$$. Registration is manual so you have to wait for the bozo to wake up and get his form filling skilled hands my info in cPanel. 17 hours later I receive my account info. I could feel the disgust he felt for having to wake up Sunday morning to chicken bang the keyboard and press submit for min-wage.

The support is non existent. Having to wait 24-48 hours for a response. The billing department is 1 person. Phone line is faked to be "busy" and can you be put on hold because your time is being wasted anyway? No, leave a message with your name, website, email address, and phone number, and you'll be called back, when? Never. It's hard enough to take down a number, and fill out cPanel forms, now you want the moron to take down website urls and email addresses?

Their live support person is more dead than alive. Go ahead, I bet it says their live right now. Try and ask them something.

Their refund is a scam. If you register through them, you get ~45% of your "30 Day Full Money Back Guarantee".

I couldn't be more pleased. Wrote a blog post on it here http://www.holysolar.com/green-web-hosting-and-the-winner-is-host-papa/ at the new solar site I started with them.

Don't do it. Only use this provider if you don't really need regular access to your email and if you dont mind that your site will be down periodically for days at a time. It's gotten worse since Fall 08 but has reached crisis stage in the last 10 days. Visit the forums on their site for more information about this. Don't do it.

Since they were bought ( about 1 year ago) the level of support has gone down to zip.

In the past 2 weeks 5 of my sites have been up and down, no response to emails/phonecalls and no evidence that they are technically able to fix the problems. They make a fix which lasts for a few hours, then the whole thing breaks again.

I get the feeling that they are techically inept. they appear to be unable to work with command line stuff to do quick fixes, instead rely completely on CPanel.

I am actively searching for a new host.

Features and price very good.

But the service is shocking. Downtime is terrible and the support people are very limited in knowledge. Apparently only 20 people work at HostPapa which has put me of them completely. Currently, hostpapa's live chat is not working, their whole support site is not working, my email is not working and a few of my sites are down..BAD SERVICE..IM GOING TO HOSTGATOR!

Recently the service has been abysmal. E-mail on imap is a particular problem. Their support is non existant. As of this moment, I cannot access their forums, their support site or their telephone support, Have they gone out of business? It seems that way to me - my sites have been down over 12 hours - not encouraging at all.

I have been tracking my site and it is a least down twice a month for few hours. When contacted about the issue, customer service had poor answers. I'm moving my site.

I recently signed up with Host Papa and I couldn't be happier. The support they provide is AMAZING! My site is fairly new, but so far, I haven't had any issues. I have emailed support a few times with qustions and they are super duper quick to respond and always really friendly. Yippee, I hope I stay as happy as I am now.

I have had very poor experience with papahost and I am currently planning on moving to another host. I have expereinced outages, glitches, and other problems the past three months. My site haves not been up the %99.9 they Gaurantee and they will not refund me anything rudely telling me their server haves met their quota.

Even though their support was responsive and quick I gave them a poor because I have been constantly harassed because I have a PHP web game on my site; which I am allowed to have.

I put below average features even though they have all the standard features because they don't allow you to use the features.

BAD email support, online support is good, but i have a VERY BAD experience with this one i showed them the page i was going to host to 3 different people there there was no problem they said i asked them 5 times to be sure, the dedicated IP was Expensive and tool 48 hours not to forget it took 1 week before i finally had things setup than the next day they suspended my account, i did not even received a backup or anything so i do NOT recommend this one at all. shit host

for now only used there support, for me it was exellent support they really helped me in a fast and good way, reconsider to use this hosting

There is only one place to go for hosting and its Hostpapa. I've been tracking my site with internet monitors and haven't had 1 second of down time since I signed up for it back in August of 2007 and the speeds are incredible, i have around 0.21 seconds for load time for a homepage full of graphics and widgets. Their Team is fast to reply to any problems you may have. The only down side to this hosting was my site struck 230 active connections and that suspended it temporarily, but even that was handled accordingly.

I found registration was slow. And it took a long time for them to secure the domain - by the time they did, it was already taken.

I called support, and found them not friendly or professional. Received a comment saying they already said that to me, and the person seemed only eager to not be on the phone, don't know if it was his break or what. But I was not thrilled with the support in that area.

I then called billing to talk to someone, was unable to get a live person, they don't even leave you on hold to wait for someone to be available. They want you to leave a message or e-mail them.

Needless to say I chose to not cancel out of the year contract before I got stuck into it. They were good for that.

For them as a host I have no comment, but lack of professional support has turned me off.

I have never seen such a good hosting company. For the price you get an unbelievable amount of disk space and monthly bandwidth. I have never had any downtime at all since I joined. I am a science teacher so the best part of this is that all their servers are run off of green energy or wind powered energy. Great host.