So far so good. Gigapros server performance is excellent - the hardware they are using for the VPS machines are well specced, and appear to have very high performing disk mounted.

All of the engineers appear to have Linux certifications and post the level of their certification as part of the signature, and will often pass the issue to other engineers if it is beyond the scope of their role.

I have referred several friends to the service so far and all say activation has been approximately between 30 - 90 minutes.

Overall, I would recommend Gigapros to experienced and new VPS users.

Tech support has no phone!!! Not even their sales team can reach tech' support except by IM and "support tickets." This is cause for delays and unreliable support.

Signed up for their "Red5 hosting." Selected an OS type from their dropdown menu (Ubuntu) then found out that Red5 was NOT preinstalled as promised and couldn't be with this OS. They had to start over and recommended CPanel, which they charge an extra $15.95 / month for (most hosts do not charge for Cpanel). They promised to install it that night but it didn't happen. They then billed me for $0 and then sent another email asking me to pay before they would activate CPanel. Took Another 24 hrs to set up the service. What's up with this company? Something is off...