Hostonce is owned by a Chinese woman in Melbourne, Australia. She does not know anything about computers or webhosting. She calls some guys when the server is down and they fix the problem. So basically it is a one woman company with the lowest overhead. Do not expect 24/7 help or expertise.

This host never responded to my many, many, many requests for assistance due to mail not being sent/received, extended periods of my site being down, and no phone number on which to reach a live person. When they would respond, they would tell me to submit a support ticket, and my support tickets received responses to contact someone else (after about a month of waiting). I probably waited a year for them to transfer my domain name to me after many many requests, even though it is in their written policy that I was entitled to it. I wondered, should I threaten legal action? How do I get them to respond? I had very important emails that I never received, and were never received by others. I tested the system both sending and receiving and didn't get the emails. It's impossible to run a business these days with that kind of unreliablility on your website and email. I was constantly apologizing to clients, saying "Sorry, I haven't been receiving all emails." They of course are wondering if I'm telling the truth-- how awful & embarrassing a position to be in, especially because I couldn't transfer my site without ownership of my domain name. My site was down twice for 2 solid weeks, and countless other times for shorter periods. Every renewal period my site would go down and I would have to contact billing to try to pay for the next year, instead of receiving a notice that my renewal was coming near. Please take my advice if you're considering Host Once: Unless you want needless grief and time wasted, don't do it!