Their billing dept billed me twice for the same bill for several months. I sent a ticket to the billing dept 3 days ago. No answer. It is escalated was the only response. Obviously their billing dept does not exist and it appears that i can kiss my refund good by.

It is impossible to contact anyone in billing directly. Apparently their billing department does not have phones on their desks, and no ability to IM anyone. If you need to contact billing, you have to submit a ticket... which means they only respond if and when they want to. Their billing department is the only department that initiate domain transfers... and despite being told for days on end that their approval email was not received they would not provide any reason as to why, if it was actually sent, nor any proof at our attorney's request. Instead, after taking a full day to respond each time to a "ticket" they insisted they could only send the approval email to that address on the current registrar. Well no kidding, really? At their persistence we changed that email to another one with the registrar... and an hour later the email showed up. After approving it we were then told they have a 5 day waiting period they must wait for until they can re-initiate a transfer again, yet somehow within an hour of changing an email address it was suddenly no problem. Funny thing is a response from another employee hinted at the fact that the approval email was never really sent out in the first place. Needless to say, here it is now a week later, and over 48 hrs. since the domain transfer was authorized.... not transferred yet. It has also been 2 days since we have received ANY response to "tickets."

Now here we are stuck waiting for them or their registrar to get their act together and then stuck with them another 60 days before we transfer again and have nothing to do with TMD anymore.

By and far its the worst customer service we've ever experienced hands down.